How To Uplevel Your Customer Satisfaction Game?
(PS - if you not there, you are missing out on some interesting information!)
We've been discussing about keeping the customer happy and satisfied as a part of growing your Online Boutique. Because every successful #boutiquebabe knows that customer satisfaction is the key as it can make or break a deal with your customer.
I'm sure you've heard the below statements sometime during your professional or entreprenurial career -
"If you do build a great experience, customers tell each other about that. Word of mouth is very powerful." - Jeff Bezos, Amazon
"Your most unhappy customers are your greatest source of learning." - Bill Gates, Microsoft
"A satisfied customer is the best business strategy of all." - Michael LeBoeuf
But how do YOU satisfy your customer? How do you make sure they come back to shop for more, spread the word about your business and more?
Here are some ways you can uplevel your customer satisfaction game -
+ Listen to what they have to say - Don't just ignore them when they have something to say, even if you feel otherwise. Don't take it personally BUT do reply in a professional manner and make them feel that you care about what they have to say.
+ Don’t just pass the blame or issue to someone else -Whether you are drop-shipping or wholesaling never blame someone else for the issue. They don't care who messed up, YOU are the face of your boutique and YOU ought to take the blame even if you didn't do anything wrong. Remember, customers, don't expect you to be perfect. BUT they do expect you to fix things when they go wrong.
+ Keep your promise -Don't promise more than you can deliver just to avoid the customer buying from someone else. It will not only stress you out but you'll also lose your customer's trust.
+ ALWAYS Be KIND.Thank your customer for their business.
+ Develop personal relationships with your customers.
+ Anticipate, Meet, & Exceed her expectations -Nothing makes a customer more happy than someone exceeding their expectations.
+ Apologize if you are wrong or make a mistake.Everyone makes them, after all, that's what makes us human. Apologize, mix the mistake, learn your lesson and move on!!
+ Respond quickly -Queries, complaints or compliments, respond to your customer's messages as quickly as you can.
+ Be honest -If you can't meet a deadline or have some delay with the order, let your customer know. Keep them in loop!
+ Stay In Touch -You are not just aiming to get sale one time. Running a successful boutique requires effort. Follow-up with a postcard, an email or simply a thank you message.
+ Ask for feedback.They will give you information to help you improve your customer service and your business reputation. Make it easy for them (and you) by creating a feedback survey that's automated via email after their purchase!
+ Listen to what your unsatisfied customers have to say. Act on their advice if it is the right thing to do.
+ Smile. Be happy and courteous.Never answer the phone, a text or email when you’re angry. Before you pick up the phone or keyboard, paste a smile on your face and in your voice.
+ Throw away your scripts.People want to hear from real people who treat them like individuals. Each situation is different so you shouldn’t have a prewritten script that won’t fit everyone.
What are some ways you keep your customers happy? Share with us in the comments below!